Enable Users to Send Messages
Allow users to send internal messages to each other. Settings> Users> Edit. Under "Teams", just tick "Enable user to send messages to other users
Sending a Message
Click "Send Message" near the bottom on your left hand menus. Select the User from the drop down, type your message and send!
Receiving and Replying to a Message
Messages are shown on the receiving user's dashboard and you can click 'Send Reply' to quickly reply to the message. You can mark the message as read to remove it from your dashboard by clicking on the tick next to the message.
You can use this feature to make other users aware of something happening on a lead where a task isn't really necessary. For example, if you take a call for a lead's assigned user and resolve the customer's query, you could send a message to make the assigned user aware. This situation doesn't need a task (nothing needs to be done), but you want to bring the other user's attention to it.
Need more help?
We always aim to provide great support to everyone. Contact our support team for help and advice or let us know how we can improve FLG on our feedback site.