Billed Services
We bill for essentially 2 types of service:

• Your subscription (including any recurring monthly amounts such as for a text message inbound number, Subscription).
• Any transactional services (such as text messages, professional services or overages).

Our subscription billing periods start on either the 1st of the month or the 16th of the month and these are billed in advance.

Your first bill will be a pro-rata invoice from your subscription date until the end of your billing period. If your billing period is the 1st of the month you will be invoiced for your subscription on the last day of the month and if your billing period is the 16th you'll be invoiced on the 15th. 

Invoices for transactional services are sent on the 1st of the month for usage in the previous month.

Adding a Direct Debit and Credit Card
You can set up a Direct Debit or store a credit card against your account by going to Settings > Configuration > Account Details > Add Payment Method.

Once you have clicked to set up a Direct Debit you will be taken to a Go Cardless web form to complete. Direct Debits are collected 7 days after an invoice has been raised.

Once a credit card has been set up we will take payment from this card 7 days after an invoice has been raised.  

Note: There is a minimum collection amount of £1. Any invoices raised for an amount less than £1 must be paid by BACS.