FLG Support

How to 'Screen Pop' FLG

Some telephony services support 'screen popping' web based applications when a call is answered or dialled out. Here's a couple of examples of how to screen pop FLG.

Search for or Access a Lead
Use the following URL called with a HTTP GET method to screen pop the search leads page or to go directly to a known lead ID:

https://<hostname>/bo/BOSearchLeads.php?a=qsearch&strSearch=<keyword>


Replace <hostname> with the FLG hostname (usually in the format example.flg360.co.uk)

Replace <keyword> with a search term. The search term can be:

  • An FLG lead ID (e.g. 1234567)
  • A phone number, without spaces (e.g. '01282570003')
  • A postal code, with spaces (e.g. BB12 6EG)
  • An email address
  • An address first line
  • A full or partial name
A search on a valid lead ID will take the user straight to the lead summary for the given lead ID. A search on anything else will bring up a list of matching leads.